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MEMBERSHIP AND GUEST SERVICES MANAGER

The American Museum of Ceramic Art (AMOCA) in Pomona, California, seeks a professional and detail-oriented individual to be our Membership & Guest Services Manager.  He/she is responsible for the growth and development of the museum’s membership program and for leading the guest service team in providing a positive first impression and experience to our visitors.

AMOCA’s membership program is among the most valuable forms of support for the museum.  Our support base of artists, ceramic enthusiasts, collectors, educators and other friends has been largely responsible for the success of the museum over the past 10 years. AMOCA seeks a charismatic and creative individual to strengthen the museum’s membership program through the development of new and innovative programs, policies and events intended to increase visitor participation.

This is a full-time position, requiring the incumbent to work weekends and evenings during normal business hours.

 

Reporting to the Director of Advancement and Administration, the Membership & Guest Services Manager will:

  • Assist with AMOCA’s day-to-day activities with respect to the public’s visiting the museum.  Facilitate smooth and efficient workplace performance by establishing staff procedures and policies  related to guest services and membership that are conveyed to staff  members. Oversee information systems, including record keeping and data  retrieval. Serve as the point of contact for general public inquiries and correspondence.
  • Research strategies aimed at increasing visitor  attendance at the museum. Communicate these strategies to staff and implement policies, as needed.
  • Manage the museum’s database. When required, create mailing lists to assist with promotional materials, exhibitions and special events.  Update database to include call reports describing interactions with current and prospective donors.  Ensure that USPS requirements  are met, and follow procedures for sorting, bundling, and delivery to the post office as needed.
  • In consultation with the Director of Advancement and Administration, create and develop membership and donor acknowledgement packets as well as monthly membership renewal notices. Assure that the packets are delivered in a prompt and timely manner and that the members/donors receive the benefits to which they are entitled.
  • Prepare statistical reports on memberships,  events, attendance and other measurable activities, especially as needed  for grant reports. Interface with AMOCA’s bookkeeper, when necessary.
  • Oversee and assist with the creation of all invoiced materials, including memberships, cash donations and artwork sales.  Prepare and distribute  reports of all invoiced activity to the Executive Director and others, as  appropriate.
  • Research and develop members-only events and coordinate them with the museum staff. Strengthen AMOCA’s membership program with new or improved benefits, as appropriate.
  • Work with the Marketing & Public Relations Manager to develop promotional materials for members such as newsletters and email blasts.
  • Create the museum’s donor honor roll every  calendar year.  Oversee timely and accurate donor recognition on the museum’s Interior Donor Wall.
  • Assist in the planning and preparation of the annual Armstrong Society Luncheon held at the beginning of each calendar year.
  • Oversee and manage the Guest Services Coordinator to ensure that the database, invoices, attendance tracking, and other  front desk duties are implemented in accordance with AMOCA’s procedures.
  • Supervise and train the Guest Services Coordinator, interns, and volunteers to develop a culture of customer service and to promote the sale of memberships and merchandise.
  • Assist the Education Manager with recruiting volunteers for mailings, hostess/host positions for events, or general assistance.
  • Assist in the installation and deinstallation of exhibitions and with the planning and execution of special events, when needed.
  • Maintain and report on the use of petty cash to  the Executive Director.

 

Required Qualifications:

  • Minimum of two years of experience in non-profit fundraising in a museum environment.
  • Degree in Art History, Marketing, Communications or related discipline required.
  • Excellent written and verbal communication skills  with a variety of constituents.
  • Proficiency in Microsoft Office and Adobe Creative Suite.
  • Experience with database systems (Filemaker/Raiser’s Edge/Blackbaud/Altru) preferred but not required.
  • Ability to collect, interpret, analyze and report statistics and other data to strengthen the museum’s programming.

 

 

Required Characteristics:

  • Ability to work well under pressure.
  • Professional demeanor with strong interpersonal skills.
  • Ability to motivate, lead and collaborate with other staff members.
  • Exemplary organizational skills.
  • Responsible, dependable and trustworthy.

 

About AMOCA

Founded in 2001 and opened in September 2004, AMOCA is one of the few museums in the
United States devoted exclusively to ceramic art and historic innovations in ceramic technology. Its permanent collection includes more than 7,000 works.  The museum has more than 50,000 square feet of space for exhibitions, storage, a museum store, a studio, and preparatory areas.  It is located in an area abounding with ceramic history and internationally recognized clay artists from the Arts and Crafts Movement, the 1960s Clay Revolution, and the current Studio Pottery Era.

AMOCA is located in an urban downtown district where art is an important element of the continuing and successful community revitalization program. The home community consists of a rich ethnic mix and a large academic constituency with The Claremont Colleges, the University of La Verne, and California State Polytechnic University located within a five mile radius.  The museum is located 30 miles east of Los Angeles and Pasadena.

AMOCA has enjoyed remarkable accomplishments during its first 10 years.  It has attracted a talented, energetic staff, an enviable permanent collection and physical plant, and an exhibition history that has received national acclaim.

In its second decade, AMOCA will continue to champion the art, history, creation, and technology of ceramics through exhibitions, collections, outreach and studio programming.  As an organization of vision, devoted to the arts, the museum believes that visual art experiences communicated through professional artists, workshops and gallery exhibitions promote cross-cultural understanding and provide new perspectives and insights that enrich our lives.

 

To Apply
Please email, in PDF or Word format, your cover letter and resume to search@amoca.org.  Applications will be accepted until the position is filled.
Salary is commensurate with experience.  AMOCA is an equal opportunity employer.